Refund policy

  • Right of withdrawal, right of return of the consumer
  • You can revoke your contract declaration in writing within two weeks without giving reasons. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations according to § 312c Paragraph 2 BGB in connection with § 1 Paragraphs 1m2 and 4 BGV-Info V as well as our obligations in accordance with § 312 e Paragraph 1 Clause 1 BGB in conjunction with § 3 BGB Info V. Timely dispatch of the cancellation is sufficient to meet the cancellation deadline.

     The declaration of revocation can be sent to:

     Email: or

    By post to: PMD GmbH, Walther-Rathenau-Str. 13, 75203 Königsbach-Stein, Germany

     If the cancellation is made through the timely return of the product, the shipment must be sent to the following address:


    8.2 Consequences of cancellation

    In the case of an effective revocation, the mutually received services are to be returned and, if necessary, any benefits (e.g. interest) surrendered. If you cannot return the received service in whole or in part, or if you can only return it in a deteriorated condition, you may have to compensate us for the value.


    8.3 Return and repayment deadlines
    Please note that it can take 10-14 days between receipt of your return and the reimbursement process.
    The time of the refund depends on the credit card used. However, it usually takes place within two bank statements.
    If the recipient of the products specified in the order does not match the buyer of the goods, the amount debited will always be refunded to the buyer and cardholder.
    Note: we remind you that shipping costs are not refundable.